We respect your privacy and are committed to handling any personal information with care, transparency, and security. Any information you choose to share with us will be used solely by Activdox and never sold, rented, or shared with third parties for marketing or revenue purposes.

1.1  Introduction

Activdox provides digital document tools including the Activdox Reader, Publisher, and Cloud Delivery System (CDS). We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights.

1.2 Information We Collect

1.2.1 Information You Provide

• Email address
• Password (hashed and salted)
• Optional display name
• Preferences (notifications, patches, cloud storage)

1.2.2  Information Collected Automatically

• Device ID (hashed)
• Device Hardware Parameters (screen size and resolution, Wi-Fi Settings, Haptic Controls, model #)
• OS version
• App version
• Crash logs
• Basic analytics
• IP address (security)

1.2.3  Cloud Storage (Optional)

If you enable cloud storage, we store:

• ADF files
• Annotations
• User settings
• Sync metadata

We do not access the content of your documents except to provide the service.

1.2.4  What We Do NOT Collect

• No GPS location
• No contacts
• No photos
• No microphone or camera data
• No payment information (handled by Shopify)
• No biometric data

1.2.5  How We Use Your Information

Provide and improve our services

• Sync your documents and annotations
• Deliver updates and patches
• Authenticate your account
• Prevent fraud and abuse

Comply with legal obligations

We do not sell or share your personal information.

1.2.6 Legal Bases (GDPR)

We process data based on:

• Your consent
• Contract performance
• Legitimate interests
• Legal obligations

When personal data is stored, it is kept on secure servers under our direct control. We apply industry‑standard security measures to protect your information from unauthorized access, loss, or misuse.

 Legal Basis for Processing

We process personal data only when one of the following applies:

• It is necessary to perform a contract with you
• It is required to take steps at your request before entering into a contract
• You have given us clear consent
• We are complying with applicable laws
• It is necessary for legitimate business purposes that do not override your rights

Our practices follow the requirements of the General Data Protection Regulation (GDPR), the U.K. Data Protection Act 2018 (DPA), and Switzerland’s Federal Act on Data Protection (FADP) as they relate to our role as a data controller.

Why Certain Data May Be Required

For customers who subscribe to Activdox products or services — particularly enterprise and government organizations — certain personal identifiers may be required to enable secure access, including multi-factor authentication. These identifiers are used strictly to verify identity and protect your subscribed resources.

1.2.7 Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct your data
• Delete your data
• Export your data
• Restrict processing
• Object to processing

Contact:: support@activdox.com